"I may have the most unique job in the homebuilding industry.  My job is to make sure our customers get more value after the closing.  A few weeks after the closing, I contact customers to set up an appointment to do our Satisfaction Inspection.  During the inspection, I make sure everything is right, review how to maintain the home, review the Home Buyers 2-10 Warranty Program and Heritage Homes Warranty Service.  One of the most satisfying aspects of my work is that during the Satisfaction Inspection many customers tell me about friends they have referred to Heritage Homes.  That makes me proud of our entire organization."

Byron is affectionately known as "Chief".  He served for 22 years in the U.S. Navy rising to the rank of chief petty officer (CPO).  He knows how to make sure things are done right.  During his navy service he supervised engine room crews on large sophisticated navy ships.  Byron has been with Heritage Homes for 10 years. He is a skilled woodworker and enjoys building furniture in his spare time.